Topic: Crash running LEAP on Windows VistaSubscribe | Previous | Next
Francisco Contreras 4/12/2010
4755 Views I have recently installed LEAP on my laptop with Windows Vista and after the instalation I run the programm and it lasts for less that a second on and it automatically shuts down, I can't do anything in the program before it crashes.
I have tried reinstalling many times but it just won't work. Somebody had the same problem or knows how to help me?
Thanks before hand.
Tory Clark 4/13/2010
4754 Views Hi Francisco,
This sounds like this could be an an admin rights issue. I recommend verifying that you have full administrative rights to the PC that you're installing on and then re-install.
If this does not help, please provide more detail on the issue such as exact error message text (either in LEAP or Windows) and the LEAP.log file (found in the LEAP settings folder).
Thanks,
Tory
Francisco Contreras 4/14/2010
4748 Views *edit*
Maybe here's the problem. I explicitly gave full Administrator access on my computer to the entire LEAP folder and the problem persisted with no error text or messege.
So I looked for the LEAP.log file that you sugested and it revealed no error:
14-04-2010 15:39:01; Area: Freedonia; Version: 2008.0079; Initializing HTML
14-04-2010 15:39:03; Area: Freedonia; Version: 2008.0079; Opening area Freedonia
14-04-2010 15:39:08; Area: Freedonia; Version: 2008.0079; Analysis View
14-04-2010 15:39:14; Area: Freedonia; Version: 2008.0079; Showing Tips
14-04-2010 15:39:14; Area: Freedonia; Version: 2008.0079; Checking for Updates
14-04-2010 15:39:14; Area: Freedonia; Version: 2008.0079; Checking for Updates
14-04-2010 15:39:18; Area: Freedonia; Version: 2008.0079; Initializing Application
14-04-2010 15:39:18; Area: Freedonia; Version: 2008.0079; Running Application
I'm running out of ideas of how to solve this :S
Tory Clark 4/14/2010
4746 Views Hi Francisco,
I'm sorry this is not resolving quickly.
Just to verify, there are a few different ways to operate as an administrator on Windows Vista, any of which may be causing issues with the proper download and installation of LEAP.
1. To download LEAP properly you must be logged in as the administrator (not another user on the same computer) and then you must run LEAP at least once with these administrative rights so that registry keys can install properly.
2. Next you should set the properties of the LEAP program files folder (C:\Program Files\LEAP on Vista) to give full control to all users. For more information on where LEAP files are stored see this: http://tinyurl.com/5wupny
3. If LEAP is not running as an administrator, you can right click on the LEAP.exe file and click "Run as Administrator"
Also, take a look at this similar discussion:
http://www.energycommunity.org/default.asp?action=9&read=865&fid=22
Let me know if this solves the problem. Best,
Tory
Francisco Contreras 4/24/2010
4720 Views I've done everything suggested and still (amazingly) I haven't been able to run the program, not even once. I have only one user in my laptop, which is (obviously) the Administrator. Nevertheless, I uninstalled the program completely and ran the instalator with explicit Administrator permits, then gave the LEAP folder full administrator powers for all the users and then ran the LEAP.exe explicitly as the Administrator. And not even doing that there was a change.
The folder are correctly distributed as seen in the image you linked before.
I'm running out of ideas here, is this case so rare? Could it be a problem that my Windows Vista version is in Spanish? (I'm chilean, so the OS came this way on my laptop).
Anyhow, I will try and install the program in an other PC at home, because I need to start using it urgently. Please give me any further ideas of how to solve this, I REALLY want to run it on my personal laptop.
Sorry for being so annoying! And thanks for all the help!
Tory Clark 4/26/2010
4719 Views Are there any LEAP users having problems running LEAP in Windows Vista? Please review the issue below:
After installing LEAP version 2008.0079 with Administrative rights on a computer with Windows Vista, a first time user is not able to run LEAP. Running the LEAP.exe application results in the LEAP window opening but automatically closing after a few seconds without any error message. It is not possible to do anything in LEAP before it closes.
If you have experienced this please respond to this forum posting with specific information on how you resolved the issue. If you are also having this issue, please post to ensure that you get an email once the issue is resolved. Forum URL: http://tinyurl.com/2ddtjkw
If you are having other issues with LEAP please read on for resources to aid in troubleshooting and solving LEAP problems.
------------------------------------------
The two best sources of information are the LEAP user guide and LEAP discussion forum (URLs below). Many questions can be answered by doing a search of these two resources.
LEAP User Guide: http://tinyurl.com/3d4wfr
LEAP Discussion Forum: http://tinyurl.com/yz85m94
If you are unable to answer your question there, please create a new post on the LEAP discussion forum. This will benefit you and the greater COMMEND community by providing documentation of commonly asked questions. We invite all users to contribute both questions and answers to discussions.
Posting to the COMMEND site will ensure the fastest and most complete response (faster than direct email and error reports). When creating a new post, please include as much of the following information as possible:
- What were you doing and what part of LEAP were you using when problem occurred?
- Is the problem reproducible and what exact steps would we need to take to do that?
- Operating system version (Windows 2000, XP, Vista, 7, etc.)
- Language and regional number formatting (e.g. 1,234.56 or 1.234,56)
- Version of LEAP (check Help: About)
- Exact text of any error messages you get (in LEAP and Windows)
- Have you submitted an error report?
NB: Though we monitor error reports, they are most useful when connected to a forum posting.
Francisco Contreras 5/3/2010
4708 Views I have just solved the problem!!
Reading your previous post it occurred to me that maybe the Region Configuration was giving problems, because in the spanish-speaking versions of Windows the default decimal separator is the comma and not the point (and the other way around with the thousand separator), so I change the configuration to a English (USA) default and the program ran just fine!
What bothers me is that Vista didn't noted this error explicitly, and the program closed silently after lauching. Hope my experience may help others in the future, specially people from spanish-speaking countries.
Regards.
Francisco Contreras C.
Tory Clark 5/4/2010
4706 Views Hi Francisco,
You are correct that the regional configuration can affect how LEAP operates. The Decimal Symbol must be different from the List Separator for LEAP to distinguish between data. It seems that the default for many Spanish-speaking countries is for both to be a comma.
The two ways to fix this are:
1) Change to the English (USA) configuration (as you did)
2) Manually edit the Region and Language Additional Settings and change the list separator to a new symbol like a semicolon ";"
Cheers,
Tory
Senshaw, Dereje A. 4/19/2011
4127 Views Dear Tory,
When i am trying to install country's Starter data, I have got an error message of :
Error Type: EDatabaseError
Error Message: DicAreas: Cannot modify a read-only dataset
and also when i tried to send copy of error report to e-mail address i have got an error :
Socket Error # 10060 Connection timed out.
Please can you help me with these problems?
FYI: I am using windows Vista
I thank you for your time and consideration.
Regards,
Dereje
Tory Clark 4/19/2011
4124 Views Hi Dereje,
The second message is typically due to a restrictive firewall or unreliable internet connection rather than with LEAP. You can always email leap@sei-us.org directly or post to the forum with issues.
If this becomes an issue in the future, you can disable all use of the internet in LEAP by putting an empty text file named "internet.no" in the LEAP program files folder (C:\Program Files\LEAP).
The first issue is likely caused by one of three things. Please read the forum post below for more information on how to solve that problem.
http://tinyurl.com/62senqf
If the problem persists, please fill out a LEAP Problem Report (found at the url below) and email it to leap@sei-us.org.
http://tinyurl.com/LEAPProblemReport
Best,
Tory
Senshaw, Dereje A. 4/27/2011