Nicholaus Halecky 6/24/2010

Like

4803 Views

Hello all.

I have recently installed LEAP v.2008.0.0.83 on windows 7 , and after installation, I am not able to open the program. First, the Window 7 dialogue for a program crash opens

"LEAP has stopped working"

..asking me if I would like to close the program and check for erro solutions online.

Details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Leap.exe
Application Version: 2008.0.0.83
Application Timestamp: 4c105247
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdaae
Exception Code: 0eedfade
Exception Offset: 00009617
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 1203
Additional Information 2: 120306955b5fa5acdab73d76bb04de08
Additional Information 3: 767b
Additional Information 4: 767bc6a1e51134e0a081915f05d53b6c

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt



Then, I am displayed with the following window:

Application Error (Window title):
Exception EDBEngineError in Module LEAP at 003CBD86.
Invalid file name.

I press OK, and a window is displayed
LEAP (window title):
Access violation at address 00000000. Read of address 00000000.

Any ideas?
Thanks so much.
Nico.

Tory Clark 6/24/2010
 

Like

4800 Views

Hi Nicholaus,

Thanks for the detailed information. It sounds like there may have been an error in installation which usually happens when users do not have admin rights to their computer.

To download LEAP properly you must be logged in as the administrator (not another user on the same computer) and then you must run LEAP at least once with these administrative rights so that registry keys can install properly.

Please see this related forum post: http://tinyurl.com/2axphzc

Let me know if this resolves the issue.

Tory

Nicholaus Halecky 6/26/2010
 

Like

4788 Views

Hi Tory,

Thank you for the reply. I am the administrator for my computer, so that shouldn't have been the problem, but just in case, I uninstalled it, and reran using right click > run as admin.

I also went into the folder and changed the read/write permissions to allow for all users.

Still, the program crashes in the same manner as before. Actually, to give a little more detail. The first time it runs, I am prompted to enter my user and license key, and this validates correctly. However, after, while it says it is "opening freedonia" it stalls and then the error messages I described previously come up.

Any more ideas? Anyone else having this problem?

Tory Clark 7/12/2010
 

Like

4762 Views

Hi Nicholaus,

Have you been able to successfully run LEAP on your machine? If not, please let me know if you were installing for the first time or updating from within LEAP (from the Help: Check for Updates option).

Another thing to try would be to delete the LEAP Settings folder (found here on Windows 7 - C:\ProgramData\LEAP Settings) and reinstall from COMMEND website.

Best,

Tory