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Hi YOYO,
This error message is not one we see often, but it sounds like there was an error with installation. Were you ever able to run the program?
First I recommend checking to make sure that admin rights, number configurations and user account control are not interfering with installation. Here's what you should check:
1. Administrative rights
- To download LEAP properly you must be logged in as the administrator (not another user on the same computer) and then you must run LEAP at least once with these administrative rights so that registry keys can install properly.
- Next you should set the properties of the LEAP program files folder (C:\Program Files\LEAP on Win7) and LEAP Settings folder (C:\ProgramData\LEAP Settings) to give full control to all users. For more information on where LEAP files are stored see this: http://tinyurl.com/5wupny
2. Language and Regional Configuration Settings
- Check in Control Panel/Region and Language to see what "Format" you are using on your computer.
- Next, on the Region and Language screen (and on the "Formats" tab, click on "Additional Settings" at the bottom right. Verify that the decimal symbol is a different symbol from the list separator. If they are different, you may continue to 3. If they are the same, you have 2 options.
1. Change to the English (USA) configuration
2. Manually edit the Region and Language Additional Settings and change the list separator to a new symbol like a semicolon ";"
3. User Account Control
- You can change the User Account Control (UAC) Settings on your PC (if using Vista or Windows 7). I suggest you temporarily switch off UAC by going to the "User Accounts" section of control panel and clicking on "Change User Account Control Settings." Then select "never notify." If LEAP then runs OK you can switch UAC back on and gradually try setting an increased level of security in the UAC settings.
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Once you've checked these settings, I recommend reinstalling LEAP and seeing if your problem is resolved.
If not, try to manually register LEAP's scripting elements. You can do that by opening a command window, changing directory to the program files\leap folder and then typing in:
LEAP.EXE /regserver
This will run LEAP but then exit immediately.
Please let me know what happens when you do this.
Best,
Tory