• 141 views | 3 messages Discussion: LEAP
    Topic: LEAP backup file errorSubscribe | Previous | Next
  • Utsavshree Rajbhandari 5/23/2018

    Hi,
    I tried opening the backup file I received from my fellow students. But it shows error as in screen shot attached.
    I tried multiple copies but same result. As far as i know, they do use latest version of leap.
    I am not sure if the problem is in my software or theirs or due to some other unprecedented error.


    LEAP- error.JPG
  • Emily Ghosh 5/30/2018
      Best Response

    Hi Utsav,

    Sorry for the delay in responding. If the file was created in the same version of LEAP as the one you are using, I am unsure of why there would be a BDE issue (I believe BDE is used to convert older files to the newest version). Have you tried running LEAP as an administrator?

    Thanks,
    Emily

  • Utsavshree Rajbhandari 6/4/2018
      Best Response

    Dear Emily,
    I asked them to reinstall the LEAP and recreate the back up file. It worked thereafter.
    It must have been some minor bugs in system.

    Thanks anyways,

    Regards,
    Utsav