• 266 views | 8 messages Discussion: LEAP
    Topic: Error opening modelsSubscribe | Previous | Next
  • Tomás Mac Uidhir 7/5/2021

    Hi Guys,

    We have been encountering an issue where LEAP (version 2020.1.0.36) is asking for "passwords", example shown below.

    Closing LEAP and opening again multiple times appears to allow the model to be opened but just wondering if this is a known issue or something easy to fix?

    Thanks a mill,

    Tom�s

  • Charlie Heaps 7/5/2021
      Best Response

    Please update to latest version of LEAP then try again.
  • Tomás Mac Uidhir 7/7/2021
      Best Response

    Hi Charlie,

    Thanks, managed to update to new version of LEAP but the error is still happening,

    Any ideas?

    All the best
    Tom�s

    LEAP error.png
  • Tomás Mac Uidhir 7/13/2021
      Best Response

    Anyone else in the community seen this error before?
  • Charlie Heaps 7/13/2021
      Best Response

    Hi Tomas - can you buzz me on skype this afternoon my time?
  • Tomás Mac Uidhir 7/13/2021
      Best Response

    Hi Charlie,

    I can but the problem is on a colleagues laptop so might not be very helpful on my side.

    Let me know if its still worth calling and I will, otherwise I'll try to organise them to be around a time that suits you to join.

    Best
    Tom�s
  • Charlie Heaps 7/13/2021
      Best Response

    Please do buzz me if you can. I'm on now.
  • Hitomi Hadinuryana 5/9/2022
      Best Response

    Good day Charles

    I have encountered a same problem with this error opening models, what can I do to solve this issue?

    Thank you for your attention