• 118 views | 2 messages Discussion: LEAP
    Topic: LEAP software launch issuesSubscribe | Previous | Next
  • Shibani Shibani 3/19/2023

    Hello,

    LEAP had suddenly stopped working for me, last week and I was getting the following error message when trying to launch the software Version 86 - " Windows cannot access the specified device, path or file.You may not have the appropriate permissions to access it." Hence, I uninstalled and reinstalled the same version several times, however it didnt work and I kept getting the same error. So, I went ahead and tried the same with versions 80 and 87, but it still didnt work. Our IT department mentioned that I have all the permissions required to run the software and I should contact LEAP. After a week of exhibiting the error, software version 86 started to function; however, if the issue ever reappears, could you offer a solution for that?

    Thanks
    Shibani
  • Charlie Heaps 6/7/2023
      Best Response

    Sorry for slow reply. This does sound like a Windows permission problem to me. I'm fairly confident this is not an issue with LEAP.