Topic: LEAP error when viewing the results tab Subscribe | Previous | Next
Shibani Shibani 7/5/2024
I have been encountering a recurring error whenever I access the results tab. Despite multiple attempts at reinstalling the software, the error persists in both the 112 - 32 bit and 64 bit versions. I am unsure of the cause. Any assistance in resolving this issue would be greatly appreciated.
Charlie Heaps 8/16/2024
This may be an access-rights issue. I would recommend trying to delete and manually recreate a file with that name in that folder. You may need to contact your IT support to discuss file access rights on your computer.
bingyu shi 10/8/2024
亲爱的 Shibani，
你好，我想问一下你这个问题解决了吗？因为我在运行结果的时候也遇到了同样的问题，所以我很困惑。所以如果你已经解决了这个问题，你能帮我找出我需要做什么来解决这个问题吗？我期待你的帮助。非常感谢。
最好的祝愿
冰峪市
Charlie Heaps 10/9/2024
Hi Bingyu,
Make sure you have updated to the latest LEAP version (2024.1.1.4), which has some changes to reduce the occurrence of this problem. If the problem persists you will need to check if some other app might be temporarily locking those files. Sometimes anti-virus or cloud synching tools like Dropbox or OneDrive can be the culprits. Make sure you exclude the "LEAP Areas" folder from the set of folders scanned by such apps.
bingyu shi 10/14/2024
Hi Charlie,
Thank you very much for your reply. The problem was solved after I turned off the anti-virus software on my computer.Thank you very much for your advice.
Charlie Heaps 10/14/2024
Thanks for feedback! Could you tell me which AV software you are using? It would be good to know so I can help others.
BTW - you may be able to keep using the software if you can set it to exclude the LEAP Areas folder (and subfolders) from the files it scans.
Best,
Charlie