• 570 views | 13 messages Discussion: LEAP
    Topic: LEAP can not be opened. Error message: Dictionary file not found "Tables"Subscribe | Previous | Next
  • Liya Cai 2/1/2025

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    Hi all,

    I encounter an issue that LEAP softwear can not be opened. When I clicked the LEAP icon, it pops up an error message, showing "Dictionary file not found Tables". Does anyone know how to figure out this issue? Your assistance would be appreciated.

    Best regards,
    Liya


    Screenshot 2025-02-01 204128.png
  • Charlie Heaps 2/3/2025
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    Hi Liya - a few people seem to be seeing this error after updating to 2024.1.1.5. Sorry for the inconvenience.

    Could you please try exiting LEAP then delete the LEAP Areas\_Settings\_DefaultNX and LEAP Areas\_Settings\_DictionmaryNX folders. Then try running LEAP again.

    Please let me know what happens.

    Thanks!

    Charlie
  • Liya Cai 2/3/2025
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    Hi Charlie,

    Thanks for your response. I deleted these two documents, but the error still exists.


    Best regards,
    Liya
  • AKSHAY KUMAR V GANESHKER 2/4/2025
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    Hi Charlie,

    It didn't resolve the issue. The folders reappears after deleting and restarting the LEAP.

    Thanks
    Akshay

  • Al Montazer Mandong 2/4/2025
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    Hello CHarlie, we have same problem and tried to delete DefaultNX and DictionaryNX folders but the problem still exists
  • Pharthorn Auekitkarjorn 2/4/2025
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    Hi Charlie,

    I have also encountered the same problem, and I tried to follow your guidance. However, it turned to be the same error message. Could you please advise on this error?


    Thanks
    Pharthorn
  • Charlie Heaps 2/4/2025
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    Hi all - I'm looking into this. Will let you know once I have a possible solution.

    Best,

    Charlie
  • Charlie Heaps 2/4/2025
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    Hi again all,

    As a temporary workaround, please try the following:

    1. Exit all running copies of LEAP.
    2. Open Windows Explorer. You can do that by pressing the Windows+E on the keyboard.
    3. In Windows Explorer navigate to the windows temporary folder. You can do that by entering %Temp% in the topmost address bar.
    4. You should then see a number of folders all with names beginning "_LEAP". Delete those folders. They will be recreated next time you run LEAP.
    5. Try running LEAP again.

    See the screenshot below by way of example.

    Please let me know if this helps. In the meantime I will look at how to prevent this happening.

    Thanks!
    Windows Exporer.png
  • Liya Cai 2/4/2025
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    1 Like

    Hi Charlie,

    I appreciate your guidance and remote assistance. The issue has been resolved successfully.


    Best regards,
    Liya Cai
  • Smail Khennas 2/14/2025
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    I had this problem a couple of times recently. When I downloaded again the last same version (1.15) , it worked.
  • Andre Tine 2/25/2025
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    Hi Charlie,

    I was encountering the same issue as other people. I followed your instructions then I'm able to open the software again . Thank you.
  • Charlie Heaps 2/25/2025
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    More robust fix coming soon - thanks for your patience!
  • Halle Evans 3/3/2025
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    Hi,

    Thanks for these updates. I am still having trouble opening LEAP with this feedback. After I completely uninstalled, the error appears as soon as I download a new version of LEAP. Therefore, I have no temporary folders. I also deleted the "_DictionaryNX" and "_DefaultNX" folders. This did not work and they reappear every time I try and open the application.

    I'm using a virtual machine to access LEAP which may be causing added issues.

    Do you have any other suggestions?

    Thanks,

    Halle